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Shipping Policy
Effective Date: 01 September 2025
At Purely Pills, we strive to process and ship your orders as quickly as possible. Below are the details of our shipping process, delivery times, and policies.
1. Order Processing Time
- Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times
We offer multiple shipping options at checkout. Estimated delivery times vary based on location:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 3-7 business days | Calculated at checkout |
| Expedited Shipping (U.S.) | 2-3 business days | Calculated at checkout |
| International Shipping | 7-14 business days | Calculated at checkout |
- Shipping costs are based on weight, location, and selected shipping method.
- Delivery times are estimates and may be subject to carrier delays.
3. Shipping Locations
- We currently ship within the United States and select international locations.
- Some international orders may be subject to customs fees, import taxes, or duties. Customers are responsible for these charges.
4. Tracking Your Order
Once your order has shipped, you will receive an email with tracking details. You can track your package using the provided link.
5. Lost, Stolen, or Delayed Packages
- Lost or Stolen: If your package is marked as delivered but you did not receive it, please check with neighbors or your local carrier. If it cannot be found, contact us at sales@purelypills.com, and we will assist you.
- Delayed Shipments: Shipping carriers may experience delays beyond our control. We appreciate your patience and recommend checking your tracking details for updates.
6. Shipping Address & Changes
- Please ensure your shipping address is correct at checkout.
- If you need to change your address after placing an order, contact us immediately at sales@purelypills.com. Address changes may not be possible once an order is processed.
7. Returns & Refunds
For details on returns, please refer to our Return and Refund Policy.
8. Contact Us
If you have any questions about our shipping policy, feel free to reach out:
📧 Email: sales@purelypills.com
📍 Business Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
📞 Phone: +1 (406)-308-7789